Mandarin Customer Service Supervisor, Dencom Consultancy & Manpower Services
Salary from HK$8,000.00 Per month
Work expirience: 2+ to 5 Years
Level: Some College Coursework Completed
Desired employment
General info
-Supervises and coordinates activities of employees engaged in customer service activities
-Plans, prepares, and devises work schedules
-Energize and motivate employees
-Observes and evaluates employee's performance
-Issues instructions and assigns duties to employee
-Prepare training, educate and give instructions to employees
-Supervise quality-monitor employee's interactions with customers
-Communicates with other departments and management to resolve problems at work
-Consult employeein resolving problems and completing daily tasks
-Oversee and execute all down time and emergency operating procedures and processes as appropriate
-Resolves complaints and answers questions of cutomers regarding services and products
-Prepares daily, monthly reports
-Makes recommendations to management concerning employee and improvement of procedures and quality of service
-Plans and develops improved procedures
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