IT HelpDesk Support (Mandarin), Dencom Consultancy & Manpower Services

IT HelpDesk Support (Mandarin)

HK$8,000.00 Per week

Full time

1+ to 2 Years

Associate Degree

Primary responsibilities include managing technical desktop support incidents for both remote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

  Ability to read and write Mandarin.

major-latin;mso-bidi-font-family:Arial"> major-latin"> 1-3 years IT support experience on a corporate Service Desk, either as Customer Service or as an IT Service Desk Analyst is an advantage.

major-latin;mso-bidi-font-family:Arial"> major-latin"> Speed, accuracy, proficiency and professional attitude in responding to user on inquiries and requests via telephone, email, case tracking system.

major-latin;mso-bidi-font-family:Arial"> major-latin"> Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices. Familiarity with resolving remote connectivity issues.

major-latin;mso-bidi-font-family:Arial"> major-latin"> Proficiency in Microsoft products and operating system, certifications preferred but not required.

mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin;mso-bidi-font-family:
Arial"> mso-ascii-theme-font:major-latin;mso-hansi-theme-font:major-latin"> Familiarity with resolving remote connectivity issues. 



◘ willing to work in Philippines

◘ you may also send your resume at jheann16dencom@gmail.com