Manager, Direcotr, Head of, Nelson Tse

Bureau Veritas Hong Kong Limited

• Reported to Group CIO in France and Global IT Director in Hong Kong • Supported around 8500 users in Asia • Managed around 80 staff in Asia (10 staff for HK local support, 16 staff for Helpdesk in China, 10 staff for 2nd line support in HK, 15 staff for 2nd line support in India, and other staff is local support in each country) • Managed all the IT Services such as System, Database, Network, Messaging, Onsite support within the budget • Managed Asia Data Center • Provided strong technical leadership to the System administration team, Network management team, Information Security team, IT Helpdesk & Application Helpdesk and Onsite IT support team • Provided new technology to improve the support for Business Operation • Managed vendors and outsourcing partners • Managed Information Security and Compliance Achievements: • Rebuilt the Asia Data Center in 2009 and won the Best Data Center in BV Group in 2009 and 2010 • Redesigned and deployed the Virtualization system and SAN by VMWare, from 400 Rack Servers to 60 Blade Servers hosting more than 700 Host Servers • Deployed Blackberry with Lotus Notes • Redesigned and deployed the VPN solution by Juniper • Redesigned and deployed the WAN and LAN standard • Designed and deployed the Wi-Fi solution for Global user access by Cisco • Designed and deployed the Security Standard and Operation • Design and deployed the Conference Room VC and Personal VC solution by Polycom and Cisco • Redesigned and deployed the PABX Network and VoIP solution by Cisco • Redesigned and deployed the Core business application for Web Access by Citrix and Java solution • Redesigned and deployed the EDI for local HR Software to PeopleSoft HCM 8 • Deployed Jasper BI, Adobe LiveCycle, MS SharePoint, EMC Documentum, Siebel and SFDC (SalesForce.com) • Created the IT Global Share Services Center in China and India for 7x24 service support • Designed and deployed the BCP for Asia Data Center in Singapore and UK • Designed and will deploy the Citrix VDI on 2012 or 2013 • Received US$575K income of IT Services from Customer in 2012 • Worked with business to apply the ISO 14001 and HSE certification

C S Consultants

• Managed the rollout of strategic technical infrastructure to all businesses • Assisted customers to build or move offices and Data Centers • Worked with Data Centre technologies such as servers, storage and network infrastructure preferably with experience directly or in supporting; database and application migrations, clustering and DR configurations

WebEx Communication Inc (Acquisition by Cisco)

• Reported to USA CIO. • Supported around 6000 customers globally and 500 major customers in Asia • Worked with Asia GM to design the business development plan for the region • Designed and managed the infrastructure for the regional country • Managed around 100 staff in Asia • Reviewed new technology and implemented them into the company • Improved the Operation process and save the cost • Led the team to provide 7x24 supports for Data Center Tier 3 & Tier 4 include the Data Backup, Servers maintenance, Network maintenance, Data Center equipments maintenance. • Strong leadership and people’s management skill, keep 0% resign rate in each country since 2002. Achievements: • Improved my team’s SLA from 99.96 to 99.997 • Helped the Sales & Customer Service team fix customer issues onsite, which led to me winning the “Outstanding performance in Sales & Customer Services Award in 2006” • Selected, tested, designed and implemented the Data Center & Server hosting for Hong Kong, Australia, Japan & China and deployed the Network Operation Center in Hong Kong and China by myself • Supervised the hiring of local Support engineers for the Local Data Center and Local Office • Created the Shenzhen office to do the patch implementation job for all the production servers, which helped the US team save the OT cost and fully use the Asia time zone to accomplish the job during US’s nighttime. This suggestion led me to win the “Manager of the Quarter of Q1/2003” • Created the China Provisioning / Implementation team to do the Provisioning and Implementation job for all the production servers, which helped us easily control the entire system standard, customer site branding and the implementation step (Total 35 engineers) • Worked with HKUST to create new services for Asia customers (60 people in the project) • Created Asia Helpdesk in China (provided Tier 1 & Tier 2 services). This helped us to focus on our Asia customer issues and easily communicate with them by the local language. • My team got the good performance and 0% resign since 2002; this management results led to me winning the “Outstanding Performance Award and Excellence Growth Award in 2006”

Carrefour Asia Ltd

• Reported to Asia IT Manager • Supported around 80000 staff in Asia • Managed 5 staff in HK and local support staff in each country • Designed and managed the office and store standards for Asia region. • Suggested and deployed new technology to improve the operation • Implemented the Group project • Audit the Office & Store standard yearly • Led the team to operate the Data Center include the Data Backup, Servers maintenance, Network maintenance, Data Center equipment maintenance and Disaster Recovery test Achievements: • Worked with Sales team to explore foreign opportunities (Taiwan, Thailand, Malaysia, Hong Kong, Singapore, Korea, China, Indonesia and Japan) • Designed and created the Country & Store Data Center for all those countries, created more than 30 Data Centers in total • Trained local IT people to follow the company standard and helped create the first 5 stores in the Country, which could easily provide training • Key player in the Group ERP project to select the Merchandise system, Cashier system, Finance system while needing to handle and fix all the technical issues of the setup, deployment and maintenance • Suggested and deployed EMC Disk system, Central Backup system and Frame Relay Network to Asia, which helped us to save time for daily backup and easily to sync all the country data to Region Service • Suggested and deployed Alcatel PBX. I suggested all the internal communication to be based on IP Phone and which could help save the IDD cost for internal communication • Led the team to do the Y2K test and monitor all the operation at 31/Dec/1999 and 01/Jan/2000 for those Asia countries

Hong Kong Convenience Stores Ltd (7-Eleven)

• Reported to IT Manager • Supported around 15000 staff in HK and 7000 staff in China • Managed 25 staff in HK • Supported the Production system and joined the Supply Chain project to select the new system for Hong Kong and China • Led the team to provide 7x24 support for the Data Center Operation Achievements: • Suggested many new technologies and ideas for the Supply Chain project, which led to the promotion from System Administrator to Technical Services Manager after only 3 months and fully handled all the technical issues for all the systems • Key player in the Supply Chain project to select the Warehouse system (Dallas), Merchandise system (MMDS), Finance system (PeopleSoft), Unix system, High Availability system, Central Backup system. I also needed to handle and fix all the technical issue of the setup, deployment and maintenance • Suggested and designed the Web Site for 7-Eleven Hong Kong. • Suggested and deployed the Disaster Recovery Project. I selected the Disaster Recovery site and worked with the Software suppliers to created additional programs for supporting the Disaster Recovery.

Rank Xerox (Hong Kong) Ltd

• Supported and maintained the Company system, deployed the new system and proposed new technology to the company • Led a team to support the company mail system, file server, and cable wiring • Key member to select the Warehouse system and chose the new Unix server to support this system • Key member to design the customer help desk and created additional programs for the reporting system • I had good performance and my suggestions in both 2 projects led me to win the” Staff of the Quarter at Q4/1994”

Bull HN Information System (HK) Ltd

Evercarry Ltd

McFarland Computer Services

Geotech Ltd

Hong Kong Productivity Council, Chief Brand Officer